SmallBizGenius Analysis

Drkellyann.com receives overwhelmingly negative feedback regarding product effectiveness, customer service, and billing practices. Customers report issues with product quality, difficulty obtaining refunds, and recurring billing problems.

Category Breakdown

Scores based on analysis of 11 recent reviews

Customer Service

1.5/10

Reviewers consistently criticize Drkellyann's customer service. Customers report unhelpful representatives, unresolved billing issues, and difficulties obtaining refunds, with one reviewer stating the customer service is "SO UNPROFESSIONAL."

8 reviews mention this

Product Effectiveness

2.0/10

Many reviewers state that the products did not deliver the promised results and, in some cases, worsened their symptoms. Several customers specifically mention the menopause products being ineffective, with one stating, "I also felt worse pre-menopausal symptoms after I started the 3 month trial."

7 reviews mention this

Returns & Refunds

1.0/10

Customers express frustration with Drkellyann's return and refund process. Reviewers report difficulties in obtaining refunds, even when products are returned according to instructions, with one customer waiting over a month for a refund to be processed.

6 reviews mention this

Billing Issues

1.0/10

Several reviewers report being charged for subscriptions they had canceled or for products they did not receive. Customers describe lengthy and frustrating interactions with customer service to resolve these billing errors, with one reviewer detailing being told they had "3 accounts".

4 reviews mention this

Pros & Cons

Common Complaints

Ineffective products that may worsen symptoms Mentioned 7x
"I also felt worse pre-menopausal symptoms after I started the 3 month trial."
Poor customer service and unhelpful representatives Mentioned 8x
"THEIR CUSTOMER SERVICE IS SO UNPROFESSIONAL"
Difficulties obtaining refunds and contradictory return policies Mentioned 6x
"They will not refund you if you don’t return the product within 30 days but they say you need to be on the product at least 90 days in order to notice a change. How does that make sense??"
Recurring billing issues and unauthorized charges Mentioned 4x
"Have had billing issues with this company over and over. I subscribed and then was charged the next two months without getting the product."
Long shipping times and incorrect orders Mentioned 2x
"First it took two weeks for me to my package only to discover that it's the wrong order."

Common Questions About Drkellyann

Answers derived from customer review patterns

Is Drkellyann legit and trustworthy?

Based on the analyzed reviews, Drkellyann's legitimacy is questionable due to widespread complaints about product effectiveness, customer service, and billing practices. Customers report issues such as receiving incorrect orders, being charged for canceled subscriptions, and experiencing difficulties in obtaining refunds. The negative sentiment surrounding these issues raises concerns about the company's reliability and trustworthiness.

Based on 11 reviews

Does Drkellyann have good customer service?

The reviews analyzed indicate that Drkellyann's customer service is generally poor. Customers report unhelpful representatives, long response times, and difficulties in resolving issues related to billing, shipping, and returns. Many reviewers express frustration with the lack of support and the company's failure to address their concerns effectively.

Based on 8 reviews

Is Drkellyann worth it for small business?

Given the overwhelmingly negative reviews, Drkellyann is likely not a worthwhile investment for small businesses. The reported issues with product effectiveness, customer service, and billing could lead to frustration and financial losses. Small businesses seeking health and wellness solutions for their employees or themselves should consider exploring alternative options with more positive customer feedback.

Based on 11 reviews

What is Drkellyann's return policy like?

Drkellyann's return policy is a source of frustration for many customers. Some reviewers point out contradictions within the policy, such as requiring returns within 30 days while also stating that products need to be used for 90 days to see results. Customers also report difficulties in obtaining refunds, even when following the stated return procedures.

Based on 6 reviews

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